Who We Are

Department Vehicles
Our department operates 10 fire engines, 4 aerial ladder trucks, 8 ambulances, 1 part time ambulance, and 3 command vehicles 24/7. Firefighter/EMTs operate out of 11 stations with 14 pieces of front-line fire apparatus, 8 front-line EMS units, 1 medium-squad and 1 HazMat unit.

Administrative Offices

Administrative offices, including the Office of the Chief and the Fire Marshal's Office are housed on the 3rd floor of Station 1 located at the intersection of Franklin Road and Elm Avenue (713 Third St., SW)

Station Tours are available by request.  Call the Public Education Division at (540)853-5785.

Serving the Citizens
Our customers are every citizen and visitor to the City of Roanoke. We serve a resident population of approximately 97,000 in an area of 43 square miles.

Roanoke Fire-EMS holds a Class 2 rating from the Insurance Service Organization, the highest rating given to a Virginia fire department, and 1 of only 5 such ratings awarded in the state. This rating helps our community by bringing lower insurance rates to homeowners and businesses. Roanoke Fire-EMS is also an Internationally Accredited Agency. 

The Department believes in fire prevention and public education. To schedule a visit from the firefighters or to tour a station, contact Tiffany Bradbury, Fire Prevention Specialist at 540-853-5785.

We invite you to stop by any of our stations any time to learn more about what we do!